Lady Jane receives your online purchase instantly. Our online system is linked to Paygate - an independent payment gateway. We do not hold your credit card details and your payment is secure and confidential.
Should you not have a credit card, the order will be received and we will contact you to do an EFT or a manual credit card transaction.
Additional products may also be recommended and you will be able to do an EFT.
COURIER AND DELIVERY
We strive to deliver your online purchase for the goods ordered in the quickest possible time. However due the nature of the products and supplier availability, we may experience non availability of some products and on occasions, discontinued items. We rely on third party courier services and this may also cause a delay.
There are a few delivery options:
- FREE *"Main Centres" Courier Delivery for purchases over R1500
- FREE **"Regional" Courier Delivery for purchases over R2000
- R175 Economy Standard Delivery *"Main Centres" for purchases under R1500
- R250 Economy Standard Delivery **"Regional" for purchases under R2000
- R195 Counter-to-Counter POSTNET for orders under 2kg.
- R245 Counter-to-Counter POSTNET for orders over 2kg.
Orders that are sent via Economy take 2 to 5 working days to deliver.
*"Main Centres" are considered deliveries to:
Port Elizabeth (Gqeberha)
**"Regional" are considered deliveries to all other cities or areas not mentioned above.
For out of main centres areas or remote areas (townships, farms, mines) expect an additional 48 hour delivery due to courier logistical arrangements.
Your package will have a tracking number. You will receive your tracking number via the website.
If your order is placed before 12PM we can send Speed Services or Courier. If your order is urgent, there may be an additional surcharge. You will need to call us or email us to arrange a special delivery.
If your order is placed after 12PM, the order will be processed the following day. You will need to call us or email us to arrange a special delivery.
Orders processed late on a Thursday, or on a Friday, will only be delivered on the Monday by the courier company.
We reserve the right to quote separately on individual orders where weight is more than 1 kg, orders do not fall within our definition of main centres, fall within remote areas (townships, farms, mines) or an error has been made on website product prices or weights, or any reason that requires revision of the online order.
If your purchase is large in value or quantity we may need to apply an additional procedure to ensure the purchase is not fraudulent and indeed made by the owner of the credit card. We would liaise with the bank to obtain a Code 10. The bank will contact the card holder. We have no control over the time the bank will take to confirm authenticity of the purchase but is generally not more than 5 working days.
Office hours are 9:00 am to 5:00 pm and please email email@example.com for any further information required or changes to the order.
Orders placed after 5PM will be addressed the following business working day. Evening orders can not be dispatched in the evening. They are addressed during business working hours. Our courier service delivers to the recipient on the order and is supported by a waybill number which proof of delivery can be made available to you on request.
Our courier service delivers to the recipient on the order and is supported by a waybill number which proof of delivery can be made available to you on request.
SOUTH AFRICAN POSTAL SERVICES - You will receive your Lady Jane package in a white padded envelope. Our postal address will be indicated on the back of your package for tracking purposes and will not reflect the name of Lady Jane.
COURIER COMPANY – You will receive your Lady Jane package in the Courier Branded delivery sleeve. A Lady Jane store addressed where the products are dispatched will be on the waybill for tracking purposes.
Should you wish for different packaging information please indicate clearly in the comments section of the online order.
Once your order has been dispatched, you will receive an automated email with your unique tracking number. We will also indicate expected time frame for delivery.
You may then trace your order if it is sent via the South African Postal Services, by clicking on the following link here. This site is maintained by the South African Postal Services and its operational abilities is independent of Lady Jane.
RETURN AND REFUND POLICY
By the intimate nature of our products, our returns policy is limited. To ensure that we supply working products, each product will be tested prior to dispatch. Our products are good quality and we ensure that fully operational products are working correctly.
Customers need to understand that these products may not be returned due to a change of intention. All our products are considered intimacy items for your protection. We can not accept unused products back to resell.
Lady Jane makes every effort to ensure that the information supplied on the site is accurate. Where delays and out of stock situations occur, every effort will be made to inform you and keep you updated. In the case of out of stock items, every effort will be made to supply the stock as soon as possible.
In the event that items are out of stock and can not be sourced promptly we can suggest close alternatives which we would recommend as alternatives.
In the event that we can not supply in your time frame or the exact product you requested, we would refund your full amount via the ecommerce PayGate system. The reversal will take a few days to reflect in your bank account which is not in the control of Lady Jane.