1. Overview
This Return and Refund Policy outlines the terms under which Lady Jane handles product returns, refunds, and related matters in accordance with South African consumer protection laws. By purchasing from our store, you acknowledge and agree to the terms below.
2. Legal Framework – Consumer Protection Act
In accordance with Section 20(3)(a) of the Consumer Protection Act (CPA) of South Africa, consumers are not entitled to return certain goods where:
“For reasons of public health or otherwise, a public regulation prohibits the return of those goods to a supplier once they have been supplied to, or at the direction of, a consumer.”
As such, intimate products and personal-use items — including but not limited to adult toys, lingerie, lubricants, massage oils, supplements, and other sexual wellness products — are non-returnable and non-refundable (excluding luxury brand warranties) once dispatched or delivered, due to strict hygiene and sanitary regulations.
3. Quality Assurance
To ensure that customers receive fully functional products:
- Electronic or battery-operated products (within reason and with the customer’s consent) are tested on video before dispatch. This video clearly shows the sealed box being opened and the item being tested for proper functionality.
- The video is then sent to the customer as proof of the product’s condition before shipping.
If the customer declines video testing, Lady Jane cannot be held liable for any post-delivery faults or defects, as quality assurance was refused by the customer.
4. Damage or Defects After Delivery
All products are verified and documented as functional before leaving our premises. Once delivered, Lady Jane cannot be held responsible for any:
- Physical damage;
- Functional issues;
- Misuse;
- Wear and tear caused after delivery.
5. Allergies and Material Sensitivities
If you are sensitive or allergic to specific materials or ingredients, or require product composition information (including toys, pills, oils, or potions), it is your responsibility to enquire prior to purchase.
To request product information or recommendations, please contact our online team:
📧 sales@ladyjane.co.za
📞 081 050 6675
6. No Returns for Change of Mind
Please note:
- We do not accept returns for change of mind, dissatisfaction with product features, or buyer’s remorse.
- Products purchased are considered final sale unless otherwise specified in writing by Lady Jane.
7. Acceptance of Terms
By completing a purchase through our store or website, you confirm that:
- You have read, understood, and accepted this Return and Refund Policy;
- You are aware of the non-returnable nature of intimate and personal-use products;
- You acknowledge responsibility for product-specific enquiries prior to purchase;
- You accept all terms as binding upon payment.
8. Contact Us
If you require further clarification regarding this policy, please do not hesitate to contact us directly:
📞 081 050 6675
📧 sales@ladyjane.co.za
