COURIER AND DELIVERY
We strive to deliver your online purchase for the goods ordered in the quickest possible time. However due the nature of the products and stock availability, we may experience some delay due to getting stock in from our stores or the suppliers, non availability of some products and on occasions, discontinued items.
We ship all orders through our preferred courier service. Delivery time and shipping fees will depend on the shipping destination, package weight, and shipping method chosen by the customer.
There are a few delivery options:
- IN STORE Collection: (Free)
- KZN - Umhlanga, Ballito, Gillitts and Windermere.
- Gauteng - Fourways and Alberton. - ORDERS OVER R800: (Free)
- Door to Door (Economy, 2-3 Business Days)
- POSTNET Counter to Counter (3-5 Business Days) - ORDERS UNDER R800: (R150)
- Door to Door (Economy, 2-3 Business Days)
- POSTNET Counter to Counter (3-5 Business Days)
- OVERNIGHT EXPRESS: (R250)
- Only applicable for orders placed before 12pm - SAME DAY DELIVERY: (AVAILABLE ON REQUEST)
Please call 081 050 6675 arrange same day delivery.
Subject to availability of stock, the time that the order is received, the delivery area and payment of the order in full is received.
All orders may take between 2 to 5 working days to deliver from dispatch date. This does not include processing time from receipt of order as we may experience some delay due to getting stock in from other stores or the suppliers. This is also depending on your chosen delivery method and the area that you stay. (Please refer to details regarding Main and Regional areas).
*"Main Centres" are considered deliveries to:
Bloemfontein
Cape Town
Durban
East London
George
Johannesburg
Kimberley
Ladysmith
Nelspruit
Polokwane
Port Elizabeth (Gqeberha)
Potchefstroom
Pretoria
Welkom
Witbank
**"Regional Centres" are considered deliveries to all other cities or areas not mentioned above.
For deliveries out of main centres or remote areas (townships, farms, mines) please expect an additional 48 hours on your delivery due to courier logistical arrangements.
Your package will have a tracking number and tracking details will be provided. We will be in contact with you throughout the process of your online order and delivery.
All orders will be responded to during working hours, Monday - Friday 7.30am - 4.30pm. If your order is urgent or is required on the weekends or public holidays, please contact our online support team at logisticsassistant@ladyjane.co.za or on 081 050 6675 to make alternative arrangements. Our courier does not deliver on weekends, however an instore collection can be arranged for Saturdays and Sundays. Please note, there may be an additional surcharge that could apply for urgent deliveries.
We reserve the right to quote separately on individual orders if:
- The weight is more than 2kg,
- Incorrect delivery option is selected and an order does not fall within the definition of main centres (mentioned above), or delivery falls within remote areas (townships, farms, mines),
- An error has been made on the website product prices or weights, or
- Any reason that requires revision of the online order once we have received the quote from the courier company.
If your purchase is large in value or quantity we may need to apply an additional procedure to ensure the purchase is not fraudulent and indeed made by the owner of the credit card. We would liaise with the bank to obtain a Code 10. The bank will contact the card holder. We have no control over the time the bank will take to confirm the authenticity of the purchase however this generally takes no longer than 5 working days.
We are open Mondays - Fridays 7:30 am to 4:30 pm. Please email logisticsassistant@ladyjane.co.za / sales@ladyjane.co.za or call 081 050 6675 for any further information required or changes to the order.
